TERMS & CONDITIONS
Terms and Conditions, for Purchase
The terms and conditions of our website are as follows;
1. Minimum Age Requirement
To make a purchase on Arcadia Cigars you must be 18 years old.
2. Guarantee of Satisfaction
Rest assured with our 7 day exchange or money back guarantee. Simply return the item along with the receipt for an exchange or refund. Please note that carriage charges are non refundable.
3. Accepted Payment Methods
We accept Visa, American Express and electronic bank transfers.
All prices are stated in pound sterling.
Every payment is subjected to validation checks and card issuer authorization.
We reserve the right to cancel orders if payment authorization is declined.
4. Product Availability
We always strive to have all items in stock; however popular items may occasionally experience delays.
In the event of stock unavailability we will promptly inform you. May offer substitutes or a refund.
delivery times; 1 2 working days (domestic) 3 4 working days (international).
We cannot be held responsible for delays caused by circumstances beyond our control, such as disasters.
5. Products
If you happen to receive goods that're faulty or damaged please make sure to inform us within 48 hours of the delivery.
Please note that any additional expenses incurred due, to incomplete deliveries cannot be attributed to us.
6. Product Specifications
The specifications provided on our website are intended as guidelines. May be subject to changes.
Please bear in mind that all sizes and measurements mentioned are approximate.
7. Pricing Errors
We reserve the right to cancel orders in the event of errors or incorrect information from our suppliers.
8. Security
Rest assured that our website is equipped with features for all transactions.
In case you encounter any issues connecting to our server please ensure that SSL is enabled in your browser settings.
9. Complaints Procedure
For any complaints feel free to contact us via email at sales@arcadiacigars.com or, by calling +44 01273 779606.
Our address is ARCADIA CIGARS LIMITED, located at 6 Bond Street BN1 1RD.
10. Statutory Rights
These terms and conditions do not affect your rights as a customer.
Copyright © 2024 Arcadia Cigars ™ Arcadia Cigars Limited. All Rights Reserved.