PRE-ORDER POLICY
Arcadia Cigars Pre-Order Policy:
1. **Pre-Order Availability:** Pre-orders are available for select products that are upcoming or currently out of stock.
2. **Pre-Order Placement:** Customers can place pre-orders online through our website or by contacting our customer service team.
3. **Payment:** Full payment is required at the time of placing a pre-order to secure your purchase.
4. **Order Confirmation:** Upon placing a pre-order, you will receive an order confirmation email with details of your purchase and estimated delivery timeframe.
5. **Delivery Timeframe:** Pre-order items will be shipped or made available for pickup upon their arrival at our facility. Estimated delivery timeframes will be communicated to customers at the time of pre-order placement.
6. **Cancellation:** Pre-orders can be cancelled within a specified timeframe before the product is shipped or made available for pickup. Please refer to our cancellation policy for details.
7. **Product Availability:** While we strive to ensure accurate estimations, pre-order availability and delivery dates are subject to change based on factors such as manufacturer delays or unforeseen circumstances. In such cases, we will notify customers of any changes to their pre-order status.
8. **Refunds and Returns:** Our standard refund and return policy applies to pre-order items. Please refer to our refund and return policy for details.
9. **Communication:** We will keep you informed about the status of your pre-order through email notifications and updates on our website.
10. **Contact Us:** For any inquiries or assistance regarding pre-orders, please contact our customer service team.
11. Payments for ordered items must be accompanied by a copy of identification using the original payment method before the items are dispatched.
12. Ordered items will not be delivered to third parties.
13. Once products are ordered and delivered to the customer, no returns, refunds, or chargebacks are permitted.
14. We recommend customers to use their own card and bank account numbers for product purchases.
Arcadia Cigars reserves the right to amend or update this pre-order policy as necessary.
Please customise this policy as needed to align with Arcadia Cigars' specific procedures and requirements.
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