Arcadia Cigars Cancellation and Returns Overview
Right to Cancel
Period: Cancel within 14 days from the date we confirm your order until 14 days after receiving your products.
Exceptions: Cannot cancel orders for:
Products unsealed that can't be returned for health/hygiene reasons.
Contact: Email firstname.lastname@example.org, call +44 01273 911910, or write to us in Brighton.
Confirmation: We'll confirm receipt of your cancellation via email.
Effective Date: Cancellation is effective when you send your notice.
General Refunds: Full refund minus any handling-induced value reduction. Standard delivery costs are refunded, excluding premium options.
Faulty Products: Full refund, including all delivery and return costs.
Refund Timeline: Within 14 days of receiving the returned product or proof of return.
Refund Method: Using your original payment method.
Deadline: Return within 14 days of cancellation. Return costs are your responsibility unless the product is faulty.
- Your statutory rights regarding faulty or mis-described goods are not affected. Consult local Citizens' Advice or Trading Standards for information.
International Delivery: Tobacco products cannot be shipped internationally.
Pricing and Charges: Prices are as listed at order time. VAT included; changes in VAT will reflect in the price you pay. Delivery charges are extra and communicated during checkout.
Pricing Errors: We'll inform you of any errors, offering the option to proceed at the correct price or cancel. If unreachable, we cancel the order and notify you.
For more detailed assistance, contact us directly at the provided contact details.