Transparency, discretion, and controlled access to rare cigars.
▸ How Pre-Orders Work
We believe trust begins with clarity. Our pre-order process is designed to be straightforward, compliant, and discreet.
1. Selection
Pre-order items are limited releases issued by Habanos or official brand owners, individually selected by our team.
2. Confirmation
Availability and estimated lead time are confirmed within 24–48 hours of request.
3. Allocation
Once payment is completed, the item is allocated and reserved exclusively under the buyer’s name.
4. Delivery or Collection
Orders are delivered to the named buyer or collected in-store with valid ID.
▸ Why Pre-Order?
Certain cigars are produced in extremely limited quantities and are not held as open stock.
Pre-ordering ensures:
- Confirmed allocation
- Controlled handling
- Verified authenticity
- Transparent sourcing
This approach allows us to maintain discretion without overstocking.
▸ What Can Be Pre-Ordered
The following categories are available through private pre-order:
- Regional Editions
- Limited Editions
- Vintage & aged releases
- High-value boxes and collector selections
Availability may vary depending on release conditions and international logistics.
▸ Sourcing & Authenticity
All pre-order items are original, duty-paid products released by Habanos or official brand owners and sourced through established European and international markets.
We do not engage in drop-shipping or uncontrolled third-party fulfilment.
▸ Lead Times & Transparency
Estimated lead times may vary due to customs processing, international logistics, or limited release constraints.
In rare cases, delays may occur.
Clients are kept informed at every stage of the process.
▸ Policy Highlights
To ensure security and compliance:
- Delivery to named buyer only
- ID verification required for selected orders
- No third-party deliveries
- Refunds issued to the original payment method
- Full compliance with UK duty and customs regulations
▸ Transparency & Compliance Note
Arcadia Cigars operates as a regulated luxury house, prioritising transparency, provenance, and controlled distribution.
All pre-orders and waiting list allocations are handled in line with licensing, AML compliance, and applicable UK regulations.
UK VAT Registered - VAT No: GB467770841