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Arcadia Cigars Return Policy

Our Commitment to Customer Satisfaction

At Arcadia Cigars, we are dedicated to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, we offer a straightforward return policy to make the process as easy as possible.

Return Eligibility

  • Items must be returned within 14 days of the purchase date.
  • Products must be unused, undamaged, and in their original packaging.
  • Proof of purchase is required for all returns.
  • Personalized or custom-made items can only be returned if they are defective or damaged upon arrival.

How to Initiate a Return

To start a return, please follow these steps:

  1. Contact our customer service team at sales@arcadiacigars.com to request a Return Authorization (RA) number.
  2. Securely pack the item, including all accessories and documentation.
  3. Clearly mark the RA number on the outside of the package.
  4. Ship the item to the address provided by our customer service team.

Refund Process

Once we receive and inspect your returned item, we will process your refund promptly. Refunds will be credited to the original payment method used during purchase.

Please note: Shipping charges are non-refundable unless the return is due to an error on our part.

Exchanges

For exchanges (e.g., different size, color, or style), please contact our customer service team to confirm availability and arrange the exchange.

Contact Us

If you have any questions about our return policy, our dedicated customer service team is here to help.