REFUND POLICY

---

May I return my order?

You may return your order within 14 days of reception. Items must be in perfect condition and returned in their original shipping packaging and original branded packaging, with any related accessories, instructions booklets, labels, protective covers, leaflets or boxes. Any return not meeting these criteria will be shipped back to you and will not be refunded.

In accordance with the General Terms and Conditions of Sale, personalized products may not be returned.

Do I have to pay for return shipping?

No, return costs are free.

Please follow our online process or contact our customer service at info@arcadiacigars.com

How to return my order?

Go to the Arcadia Cigars website and click on "My account". Sign in and select "My orders" then "Return" and follow the steps in the return procedure.

Our customer service will contact you to arrange the time and date of pick-up of your package. 

The product must be returned in perfect condition, in its entirety, including boxes, accessories, protective material, labels, instructions manuals etc., and its original packaging, along with a copy of the receipt. Upon receipt of your product and after inspection by our Quality Department, we will proceed with either an exchange or a refund.

What are the conditions for refund?

A quality check is carried out upon reception of the return at our warehouse. If the products, the packaging and any other elements shipped to you are in perfect condition, we will proceed with the refund. This can take a maximum of 30 days. In case the conditions above are not met, the return will be shipped back to you, without being refunded.

Can I return an order without its original box?

The items must be returned with all their packaging. Any return not meeting these criteria will be shipped back to you, without being refunded.